Elearn.nu Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information automatically collected through your use of the platform, and information received from third parties. This may include:

• Account details such as your name, email address, password, language preferences, and billing information.
• Profile and learning data including course enrollments, progress, assignments, and communications with instructors or peers.
• Usage data such as device identifiers, browser type, IP address, and pages visited, captured through cookies and similar technologies.
• Support interactions, survey responses, and other information you choose to share when you contact us.
• Trust and safety signals such as abuse reports, moderation actions, flagged content, and technical logs related to suspected policy violations.

2. How We Use Your Information

We use personal information to deliver and improve our services, personalize learning experiences, communicate with you, and meet our legal obligations. Typical uses include processing enrollments, providing customer support, sending transactional notifications, analysing platform performance, and developing new features. We also use data to monitor for fraud, plagiarism, harassment, or other activity that could harm learners or compromise the security of our services.

• Operating core features such as course delivery, grading, messaging, and collaboration spaces.
• Improving accessibility, localization, and personalization based on your preferences and learning history.
• Conducting analytics to understand course effectiveness, troubleshoot incidents, and inform product planning.
• Sending service announcements, regulatory updates, and optional marketing communications (which you may opt out of as described below).
• Enforcing our Terms of Service, preventing abuse, and responding to legal requests.

3. Safety Monitoring and Moderation

To maintain a safe learning environment, we may employ automated tools and human review to detect policy violations, protect minors, and prevent the spread of harmful or illegal content. This can include scanning uploads for malware, temporarily restricting accounts while we investigate reports, and sharing relevant information with authorized administrators or trusted moderators responsible for community wellbeing. When legally required or when there is a credible risk of harm, we may escalate matters to emergency responders or law enforcement agencies.

4. Legal Bases for Processing

When required by applicable law, we rely on the following legal bases to process personal data: your consent, performance of a contract, compliance with legal obligations, protection of vital interests, and our legitimate interests in operating, maintaining, and improving the platform in a secure manner. These legitimate interests include safeguarding learners, preventing misuse, and ensuring accurate records of educational progress.

5. How We Share Information

We do not sell your personal information. We may share data with trusted service providers who assist us with hosting, analytics, payment processing, customer support, content moderation, and other essential operations. These providers are contractually obligated to safeguard your information and use it only for the purposes we specify. We may also disclose information to organization owners, platform administrators, or instructors responsible for managing your learning experience, and to comply with legal requirements or protect the rights and safety of our users.

When we share information outside of elearn.nu, we require the recipient to maintain comparable safeguards and prohibit them from reselling, mining, or repurposing the data for unrelated advertising. We may disclose aggregated or de-identified insights that cannot reasonably be linked back to an individual. If we are involved in a merger, acquisition, or asset sale, we will provide advance notice and outline your options before personal information transfers to a new steward.

6. Cookies and Similar Technologies

We use cookies, web beacons, and similar tools to remember your preferences, keep you signed in, and analyse how the platform is used. Certain cookies help detect suspicious logins or safeguard sessions. You can adjust your browser settings to refuse cookies, but doing so may limit certain features. Where required, we will ask for your consent before setting optional cookies.

7. Data Minimization and Retention

We retain personal information for as long as necessary to provide the services you request, fulfil contractual or legal obligations, resolve disputes, and enforce our agreements. We limit access to active records and regularly review the data we store to confirm it remains relevant for its stated purpose. When information is no longer needed, we delete or anonymize it in accordance with our retention policies.

Some records (such as audit logs, graded assessments, or statutory compliance evidence) may be preserved for longer periods when required by law, accreditation standards, or contractual commitments with your organization. We document the rationale for each retention schedule and refresh data minimization controls during our annual privacy review.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, delete, or restrict the processing of your personal information. You may also have the right to data portability and to withdraw consent at any time without affecting the lawfulness of processing before withdrawal. To exercise these rights, please contact us using the details below. We may need to verify your identity before completing your request.

You may opt out of marketing emails at any time by selecting the unsubscribe link included in each message or by updating your notification preferences within your account. Transactional and service announcements will continue as they are necessary to deliver the Services.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than the one in which you reside. When we transfer data internationally, we implement safeguards such as standard contractual clauses or rely on other lawful transfer mechanisms to protect your information.

Platform administrators can request that certain categories of content or backups remain within specified geographic regions by configuring data residency preferences in their account settings. We honor these preferences where technically feasible and will notify administrators if a requested storage region becomes unavailable.

10. Data Security and Incident Response

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, strict access controls, employee training, and routine security assessments of our vendors and infrastructure. If we identify a data incident that compromises your information, we will investigate promptly, mitigate the impact, and notify affected users and regulators when required by law.

Our internal response playbooks define notification timelines, roles, and testing procedures. We document root-cause analyses for security events and incorporate lessons learned into engineering roadmaps, staff training, and vendor contracts.

11. Children's Privacy

elearn.nu is not directed to children under the age of 13 (or the relevant age in your jurisdiction), and we do not knowingly collect personal information from children without appropriate parental consent. If a learning organization allows access for minors, it must confirm that lawful consent has been obtained and that responsible adults supervise use. If you believe we have collected information from a child, please contact us so we can take appropriate action.

Educators and guardians who integrate third-party tools with elearn.nu remain responsible for verifying that those tools meet applicable child privacy statutes such as COPPA or GDPR-K. We provide integration controls to help administrators approve, restrict, or disconnect external apps for youth learning groups.

12. Safety Reporting and Complaints

If you have concerns about harmful content, potential exploitation, or urgent safety risks, please submit a report through the platform or contact us immediately. We prioritize credible threats, coordinate with relevant authorities where necessary, and keep complainants informed about the status of their reports whenever practicable.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new services, changes in our practices, or legal requirements. When we make material updates, we will notify you through the platform or by email. Your continued use of the services after an update signifies acceptance of the revised policy. We encourage you to review this page periodically alongside our Terms of Service.

For material revisions, we will highlight the key changes, indicate the effective date, and maintain an archive of prior versions upon request so you can compare updates over time.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us or email us at privacy{{ $appHost }}.

You may also reach our Data Protection Officer at dpo{{ $appHost }}. We respond to verified privacy inquiries within thirty (30) days or faster where a shorter timeframe is mandated.