Elearn.nu Terms of Service

1. Eligibility and Account Responsibilities

These Terms are a contract between you and elearn.nu. By creating an account, enrolling in a course, or otherwise using the Services, you confirm that you have the legal authority to accept these Terms. If you are accepting on behalf of an institution, district, company, or other entity, you represent that you are authorized to bind that organization and that all end users you invite will comply with these Terms and any additional agreements between us and the organization.

You must be at least the age of majority in your jurisdiction or have the consent and ongoing supervision of a parent or legal guardian to use elearn.nu. When creating or managing an account, you agree to provide accurate information, keep your profile current, and ensure that anyone accessing the platform on your behalf is authorized to do so. Organizations that provision accounts for learners or staff are responsible for ensuring that only vetted individuals are granted access and that user roles remain appropriate for their duties.

• Maintain up-to-date contact information so we can reach you about safety notices, legal updates, and support matters.
• Promptly update account permissions when team members change roles, leave the organization, or no longer require access.
• Comply with all applicable laws and institutional policies, including obligations related to accessibility, privacy, and record keeping.

2. Account Security and Permitted Use

Our Services are designed to help you discover, create, and participate in learning experiences. To keep the platform safe for everyone, you agree to:

• Safeguard your credentials, enable multi-factor authentication when available, and notify us immediately of suspected unauthorized access.
• Use the platform lawfully and respectfully, following applicable regulations, course-specific rules, and community guidelines.
• Refrain from testing, probing, or bypassing our security controls, rate limits, or content safeguards without prior written authorization.
• Only submit content or materials that you have the right to use and that comply with these Terms and our policies.
• Use any automation, integrations, or generative AI features responsibly, without misrepresenting outputs as human-authored or using them to produce harmful or deceptive content.
• Access APIs, single sign-on tools, or bulk data exports only through documented methods, respecting usage limits and any separate developer terms we publish.

We may monitor usage to protect learners, maintain service quality, and confirm compliance with these Terms. If we reasonably believe your account is compromised or being misused, we may require additional verification, temporarily disable access, or take other steps to safeguard the Services and our community.

3. Community Safety Standards

elearn.nu is a collaborative learning environment. You agree not to engage in behavior or share material that threatens the safety, privacy, or dignity of others, including content that:

• Harasses, bullies, or targets individuals or groups with hate speech, discrimination, or threats of violence.
• Promotes self-harm, exploitation, sexual content involving minors, human trafficking, or other unlawful activity.
• Shares personal or confidential information about others without consent, including doxxing or stalking.
• Distributes malware, phishing schemes, or deceptive practices intended to defraud or compromise other users.
• Attempts to radicalize learners, glorify extremist ideologies, or encourage dangerous or criminal acts.
• Manipulates platform rankings, assessments, or engagement metrics through bots, fake accounts, or undisclosed incentives.

Educators, moderators, and administrators who oversee learning spaces agree to apply these standards consistently, use available moderation tools, and escalate urgent risks to our support or safety teams without delay.

Report safety concerns, suspected abuse, or policy violations through in-product tools or by contacting our support team. We review reports promptly, may request additional context, and will coordinate with organizational administrators or authorities when necessary to protect learners.

4. Reporting and Response

If you encounter content, conduct, or technical issues that could harm learners, you agree to report them through the in-product tools or by contacting our support team. We may remove content, suspend features, notify impacted administrators, or escalate concerns to law enforcement or emergency services where legally required or when safety is at risk. We may also request additional information from you to investigate and resolve reports swiftly and fairly.

Reports that involve imminent harm, credible threats, or suspected exploitation receive priority review. We may preserve data or share it with the appropriate authorities to comply with legal obligations and to protect learners.

5. Courses, Payments, and Subscriptions

Course enrollments, subscription plans, and other purchases may be subject to additional terms displayed at checkout. All payments are due in the currency stated at the time of purchase and are processed through authorized third-party providers. Unless expressly stated otherwise, fees are non-refundable once access is granted, and you remain responsible for any taxes associated with your transactions.

Subscription plans clearly indicate their billing cadence (for example, monthly or annual) and renew automatically at the end of each term unless you cancel. Renewal charges are posted to the payment method on file on or shortly after the renewal date, and we may send reminders for annual or multi-month commitments where required by law or contract.

You can manage or cancel recurring plans anytime by visiting your billing settings or by contacting our support team. Cancellation requests must be submitted at least 24 hours before the next renewal date to avoid being charged for the following term. If you cancel after a renewal charge has processed, your access continues through the end of the paid period and no further renewals will be billed.

Refund requests are evaluated in line with the policies communicated at purchase and applicable law. We may provide credits or refunds when we cannot deliver the purchased service, when a documented technical failure prevents access, or where a mandatory cooling-off period applies. Consumers in the European Union or European Economic Area may withdraw from most digital services within 14 days of purchase unless they expressly consent to immediate delivery of the content; to exercise that right, notify us in writing within the statutory window. Any approved refunds are issued to the original payment method.

If a recurring payment fails, we will retry the charge and may prompt you to update your billing details. We reserve the right to suspend access to paid content until the outstanding balance is resolved. Accounts with repeated payment failures or chargebacks may be terminated, and you are responsible for any bank fees or collection costs we incur.

Organizational customers may request invoicing or submit purchase orders that align with agreed pricing. Unless another schedule is specified in a master services agreement, invoices are due within 30 days of the invoice date, and late payments may result in suspension of services. Multi-seat or enterprise subscriptions typically renew on the agreed billing cadence and require written notice of non-renewal at least 30 days before the end of the current term to prevent automatic renewal.

Trial offers, beta programs, or promotional pricing convert to the standard rate at the end of the stated promotional period unless you cancel beforehand. We may change pricing or introduce new fees by providing reasonable advance notice (at least 30 days for ongoing subscriptions where legally required). Continuing to use paid features after the effective date of a pricing update constitutes acceptance of the new fees.

6. User-Generated Content

You retain ownership of the content you submit to elearn.nu, but grant us a worldwide, non-exclusive, royalty-free license to host, display, translate, and share that content as needed to operate, maintain, and improve the platform. You affirm that you have the rights necessary to grant this license and that your submissions comply with these Terms. To preserve a safe learning space, we may filter, review, or remove content that violates these Terms, applicable law, or our community standards.

You also permit us to create anonymized or aggregated insights derived from your content for analytics, quality assurance, and product development. These insights will not identify you or your learners without your explicit permission.

If you upload content that includes personal data about other individuals, you represent that you have obtained all necessary rights, notices, and permissions to share that information with us. Feedback, suggestions, or improvement ideas you provide may be used by us without restriction or compensation, and we may disclose that such feedback came from you only with your consent.

7. Intellectual Property

All technology, course materials, branding, and other intellectual property on the platform belong to elearn.nu or its licensors. You may view and use this content for personal, non-commercial learning purposes only. Reproducing or using the platform's intellectual property outside the scope of these Terms requires our prior written permission.

Our trademarks, logos, and brand assets must not be altered, obscured, or used in a way that suggests sponsorship without a written license. Third-party trademarks, course assets, or open educational resources remain the property of their respective owners and may be subject to separate license terms communicated within the Services.

8. Copyright Complaints

We respect intellectual property rights and expect users to do the same. If you believe that material on elearn.nu infringes your copyright, you may submit a written notice to our designated agent that includes all information required by the Digital Millennium Copyright Act (DMCA) or applicable local law. Incomplete notices may delay our response, so please provide the following details:

• A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf.
• Identification of the copyrighted work claimed to have been infringed, or a representative list of such works if multiple works are covered by a single notice.
• Identification of the allegedly infringing material and information reasonably sufficient to permit us to locate the material, such as specific URLs or in-product paths.
• The complaining party's full legal name and contact information, including mailing address, telephone number, and email address.
• A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.

If you believe material was removed or disabled in error, you may file a counter-notice with our designated agent. Counter-notices must include your physical or electronic signature, identify the content that was removed and the location where it appeared before removal, provide your name, mailing address, telephone number, and email address, and contain a statement under penalty of perjury that the material was removed by mistake or misidentification. You must also consent to the jurisdiction of the federal district court for the judicial district in which you reside (or, if you are outside the United States, the district where we are located) and agree to accept service of process from the person who submitted the original notice or that person's agent.

We will forward properly completed counter-notices to the original complainant and may restore access to the material within ten business days unless the complainant informs us that a court action has been filed seeking to restrain the alleged infringement. Consistent with the DMCA, it is our policy to terminate or restrict accounts of users who repeatedly infringe the rights of others.

9. Privacy and Data Protection

We collect and use personal data as described in our Privacy Policy. Our processing aligns with regulations that apply to your use of the platform, including the EU General Data Protection Regulation (GDPR) for learners in the European Union or European Economic Area and the U.S. Family Educational Rights and Privacy Act (FERPA) when schools or districts store education records through the service. By using elearn.nu, you agree to handle any personal data you access through the platform in accordance with these laws and our published policies, including respecting administrative, technical, and organizational controls designed to protect sensitive learner information.

When you act as a data controller or school official, you are responsible for determining the lawful basis for processing, honoring consent or parental authorization requirements, and ensuring that your privacy notices describe how you use the platform. We support GDPR data-subject rights and FERPA access and amendment rights through self-service tools and our support channels, and we will cooperate with your efforts to fulfill valid requests within applicable response timelines.

To help maintain compliance, you agree to:

• Establish and document a lawful basis for collecting and sharing personal data with us, obtain and track any required consents, and provide appropriate notices to learners, guardians, or staff.
• Use the platform's role-based access controls and retention tools to limit use of personal data to authorized purposes, respond to privacy inquiries, and honor deletion or export requests you receive from data subjects.
• Notify us without undue delay, and no later than 24 hours after becoming aware, of any suspected or confirmed data incident so we can coordinate response efforts. Where required, you must also meet statutory reporting deadlines, such as the GDPR requirement to notify supervisory authorities within 72 hours of discovering a breach, and FERPA obligations to alert affected students and guardians.
• Ensure that any personal data you export or integrate with other systems is transferred securely and retained only for as long as necessary to satisfy the purpose for which it was collected or as required by law or contract.

A standard Data Processing Agreement (DPA) is available for institutional clients. Administrators can review the current DPA in the platform's legal resources or request a signed copy by contacting our support team. We will work with you to document controller-processor obligations, international transfer mechanisms, and any supplemental terms required by your organization.

We retain personal data only for as long as needed to deliver the services, comply with legal obligations, resolve disputes, and enforce our agreements. Institutional administrators can configure retention settings or request deletion of accounts and related records, and individual users may exercise their deletion or access rights through available account tools or by contacting us. When a valid deletion request is confirmed, we will remove or anonymize the associated data unless we are legally required to keep it for a longer period.

Additional information about subprocessors, security controls, and cross-border transfer protections is available upon request. We will notify designated administrators before adding a new subprocessor or making material changes to our privacy practices, except in emergency circumstances where immediate action is required to protect the Services.

10. Third-Party Services

The platform may provide links to or integrations with third-party websites, tools, or services. These resources are governed by their own terms and privacy practices, and we are not responsible for any third-party content or actions. Use them at your own discretion.

If you enable a third-party connector, single sign-on provider, or custom integration, you authorize us to share the minimum necessary data with that provider so the integration works as intended. You are responsible for reviewing third-party contracts, understanding how they protect personal data, and disabling integrations you no longer wish to use.

We may publish a current list of subprocessors and integration partners within the administrator dashboard. Institutional customers should review that list periodically and configure access controls, data sharing scopes, and approval workflows that align with internal procurement or risk management policies.

11. Security and Service Integrity

We monitor the platform for abuse and may deploy automated systems to detect spam, fraud, or other policy violations. You agree not to disrupt or overload our infrastructure, introduce malicious code, or use automated tools that degrade service quality. If you discover a vulnerability, please report it responsibly through our designated security channels and refrain from publicly disclosing details until we confirm a fix.

We strive to maintain high availability, but planned maintenance, emergency updates, or factors outside our control (such as internet outages or force majeure events) may temporarily affect the Services. We will provide advance notice of maintenance windows when feasible and will work to resolve unplanned incidents quickly. Beta or experimental features may be offered "as-is," may collect additional feedback, and can be modified or discontinued without notice.

Status pages, post-incident summaries, and security advisories are shared with administrators so they can brief their communities. By continuing to use the Services after we publish an advisory, you acknowledge the mitigation steps described in that notice.

12. Suspension and Termination

We may suspend or terminate your access to elearn.nu if you breach these Terms, fail to pay fees when due, or engage in conduct that harms other users or the platform. We may also limit functionality while we investigate suspected violations or risks to learner safety. You may close your account at any time, but certain obligations - such as payment responsibilities and intellectual property commitments - will continue after termination.

When possible, we will notify you before suspending or terminating an account and provide instructions for exporting eligible data. However, we may act immediately and without prior notice if we reasonably believe that continued access poses an imminent risk to learners, violates the law, or jeopardizes the security of the Services. We may retain limited information after termination to meet legal requirements, protect our rights, resolve disputes, or prevent abuse.

13. Disclaimers and Limitation of Liability

elearn.nu is provided on an "as-is" and "as-available" basis without warranties of any kind. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific learning outcomes, career advancement, or exam results.

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, nor for any loss of profits, revenues, data, or goodwill. Our total liability for any claim arising out of or relating to the Services is limited to the greater of USD $100 or the amounts you paid us for the Services giving rise to the claim during the twelve (12) months before the event that caused the liability. Insights generated by AI-assisted tools are provided without warranty; you remain responsible for independent verification and for complying with any professional or regulatory standards that apply to your use of those insights. Some jurisdictions do not allow certain warranty disclaimers or liability limitations, so the above may not fully apply to you.

14. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless elearn.nu, its affiliates, directors, officers, employees, agents, and licensors from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) content or data you submit, transmit, or store through the platform; (b) your violation of these Terms or any supplemental policies; or (c) your breach of applicable laws or regulations.

If you access the platform on behalf of an institution or organization, you represent that the institution also agrees to these indemnification obligations and will defend and hold harmless elearn.nu from claims arising from its users' conduct. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of any such claims. You may not settle a claim without our prior written consent if the settlement would impose an obligation on us, require us to admit liability, or otherwise adversely affect us.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction where elearn.nu is headquartered, without regard to conflict-of-law principles. Any dispute arising from or relating to the platform will be resolved exclusively in the courts located within that jurisdiction, unless we mutually agree to an alternative method of dispute resolution such as mediation or arbitration.

If required by applicable law, consumers residing in the European Union, United Kingdom, or other jurisdictions with mandatory venue rules may bring claims in their country of residence. Before filing a formal claim, we encourage you to contact our support team so we can attempt to resolve the matter informally.

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, legal requirements, or best practices. When we make material updates, we will post a notice within the platform or contact you by email. Continuing to use the platform after updates are posted constitutes acceptance of the revised Terms.

For material changes that impact paid subscriptions or data practices, we will provide advance notice as required by law (typically at least 30 days). If you do not agree to the revised Terms, you must stop using the Services and, if applicable, cancel your subscription before the effective date of the changes.

17. Contact

If you have any questions about these Terms or need support, please contact us. You may also reach out to the following teams directly:

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• Privacy and data protection: privacy{{ config('app.domain', 'elearn.nu') }}
• Security incidents or vulnerability reports: security{{ config('app.domain', 'elearn.nu') }}

18. Entire Agreement, Interpretation, and Survival

These Terms, together with any supplemental agreements we reference or provide within the Services, form the entire agreement between you and elearn.nu regarding your use of the Services and supersede any prior agreements or understandings on the subject matter. If a provision is found unenforceable, the remaining provisions will stay in full effect, and the unenforceable portion will be construed to the maximum extent permitted to reflect the original intent.

Our failure to enforce a provision is not a waiver of our right to do so later. Rights and obligations that by their nature should survive termination of the Services - including payment obligations, ownership provisions, warranty disclaimers, limitations of liability, indemnities, and dispute resolution terms - will continue after these Terms end.